Refund policy

All purchases are final, and returns are not accepted unless items are faulty and unused or you received the wrong product. Cancellations must be made within 24 hours after the order has been placed. Claims on receiving the wrong product or faulty and unused items need to be made within 7 days from date of purchase. 

We will refund or replace any unused items that were found to be faulty or if you have received the wrong item if the above process has been made. All refunds are provided in the form of store credit. Free product is excluded from refunds and returns. 

We do not cover any accidental damage caused by the use or cleaning of our products or any other damage done once the item has left our shipping location. 

If you feel your item is faulty, please contact us at admin@primebeug.com with clear images of the fault and we will discuss the best solution for your concerns and we will then advise you on how to return your unused item if necessary.