Shipping policy

Shipping

It is your responsibility to ensure your shipping address is correct at the time of payment. We accept no responsibility for lost or delayed items due to incorrect shipping addresses. If the carrier returns a parcel to us that our customer wants to resent, we will charge a $15 for the use of our postage services if you are an Australian based customer.

Any shipping discrepencies must be addressed within 7 days from date of purchase. We use AusPost Express shipping with Safe Drop. If you don’t want to use Auspost Express Post with Safe Drop, please contact us and we will arrange an alternate postage method.

Please allow up to 3 working days for delivery and additional time for remote areas or during peak periods. This time is an estimate only and not a guarantee of delivery. Unforeseen delays can occur once items leave our warehouse it is not our responsibility. We charge a flat rate fee for shipping based on a single units size in a standard or express satchel, if buying multiple items we will discount the freight to a standard single unit price as a thank you. We reserve the right to charge a higher shipping rate if the order is large and freight is more then double the original fee stated. In this case we will contact you to discuss the options.